Reference

How Your pv99 Account Works

These terms set out the rules for using your pv99 account — from how you open it to how you handle deposits through Touch 'n Go eWallet, Boost, or GrabPay.

Account Holder RulesDeposit & Withdrawal ConditionsAccess Subject to Local LawAccount Closure RightsUpdates & Amendments
pv99 How Your pv99 Account Works
ACCOUNT SECURITY

How We Protect Your Account

Data Handling

We store only the information needed to run your account — your registered name, contact details, and linked payment wallet. We do not sell or share that data with third parties outside of payment verification.

Cookie Use

Our platform uses session cookies to keep you logged in across pages and to remember your device. You can clear these from your browser at any time without losing your account.

Account Retention

We keep your account record for as long as your account is active and for a reasonable period after closure as required by our operating obligations. You can request deletion by contacting support.

Requesting Changes

To update your registered wallet — for example, switching from Boost to GrabPay as your primary withdrawal method — submit a request through live chat with your account verification details ready.

TERMS SUPPORT

Reach Us About Your Account Terms

Live Chat Open the chat widget from the lobby footer to speak with our support team about a term you want clarified. Available during platform operating hours.
Email Support Send a written query about these terms or your account conditions to our support address. We aim to respond to every message within one business day.
Account Help Page Your account settings page lists your active conditions, registered wallet details, and any pending verification steps — check there before contacting us.

Questions About These Terms

No. Your account must be funded from a wallet or bank account registered in your own name. Deposits from third-party accounts are flagged and may be returned.

You can close your account and withdraw your balance before the updated terms take effect. Continued use after the update date counts as acceptance of the new version.

Contact our support team via live chat or email and ask for an account data summary. We will prepare and send it to your registered contact details within a reasonable period.

Access to the platform is available where local law permits. The same account terms apply across Malaysia — there are no different rules based on which city or state you are in.

Yes. We reserve the right to suspend or close an account if we find a breach of these terms, including use by an ineligible person or payment irregularities. You will be notified and any eligible balance returned.

Log in, go to your account settings, and submit a wallet-change request. Our team verifies the new wallet details — typically GrabPay, Boost, or Touch 'n Go eWallet — before approving the switch.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.