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What governs your account on pv99

Your account on pv99 operates under a defined set of terms — covering how we handle your data, what conditions apply to access, and what rights you hold as a registered account holder.

Account TermsData Handling PolicyCookie ConditionsJurisdiction — where local law permitsContact Rights
pv99 What governs your account on pv99
ACCOUNT SECURITY STANDARDS

How pv99 protects your data and account

We handle account security and data retention with specific processes — not just policy language. Here is what we actually do across the four areas that matter most to your account.

Data Retention

We keep your account data for as long as your account is active and for a defined period afterwards. Transaction logs tied to your e-wallet activity are held for verification, then cleared on schedule.

Cookie Conditions

Cookies on pv99 cover session management and security — not cross-site advertising tracking. You can review and manage cookie preferences through your browser settings at any time.

Account Security

Login to your account uses OTP verification sent to your registered mobile number. If you access from a new device, a re-verification step applies before the session opens — this applies whether you are in Ipoh or anywhere else in…

Requesting Changes

To update personal data or request deletion, go to Account Settings and select the Data Request option, or contact us via live chat. We confirm receipt and action the request within the window stated in our current policy.

LEGAL CONTACT PATHS

How to reach us on legal matters

For anything related to your rights under these terms — data access requests, corrections, account-condition queries, or concerns about how policy applies to your account — reach us through any of the channels below. Our support team handles policy-related queries alongside general account help, so you do not need a separate contact path for legal questions.

Live Chat Raise a legal or data query directly through live chat on the platform. Available during our published support hours — use this for time-sensitive account or policy questions.
Email Support Send a written request for data access, correction or a policy concern to our support email. We acknowledge written requests and respond with the relevant account detail within the period stated in our policy.
Account Help Centre The Help Centre inside your account lists the step-by-step process for submitting a data request or a terms-related dispute. Log in, go to Help, and follow the Legal Queries path.

Common questions about your rights and our terms

These are the questions we get most often about how our legal terms work, what rights you hold, and how to act on them. Each answer reflects the actual process on pv99, not a generic policy summary.

These terms apply to anyone who holds a registered account on pv99. Access is subject to local law — use of the platform where local law does not permit it falls outside the scope of these terms and your account may be restricted.

Yes. Submit a data access request through the Help Centre inside your account, or send a request via our support email. We will confirm what data we hold and provide a copy within the period stated in our current data policy.

Transaction references from Touch 'n Go eWallet, Boost, GrabPay or any other payment rail are stored against your account for verification only. We do not sell or share that data with third parties for marketing or profiling.

Go to Account Settings, select Data Request, then choose the correction option. Alternatively, raise it through live chat with your account details ready. We action verified correction requests within the timeframe set out in our policy.

After account closure, we retain data for a defined period as required by our operational and legal obligations, then remove or anonymise it. You will not receive marketing contact after a confirmed account closure.

We update the version date on this page whenever terms change. Continuing to use your account after a revision takes effect means you accept the updated terms. We recommend checking this page after any extended break from the platform.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.