Reference

How pv99 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you use your account, make a deposit through Touch 'n Go eWallet, Boost, or GrabPay, and browse our lobby.

Account data protectedLocal e-wallet contextNo data sold to third partiesTransparent retention termsContact us to update your details

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What Information We Gather and Why

pv99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, email address, contact number and the payment method you register — whether that is Touch 'n Go eWallet, Boost, or GrabPay. Transaction records tied to those wallets are stored to verify deposits, process withdrawals and detect irregular

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activity on your account. We also collect device identifiers and session data through standard browser cookies so that your login state carries across devices — for example, starting a session on your phone in Ipoh and continuing on a desktop later without being prompted to re-enter
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everything. Usage data such as pages visited and features accessed helps us identify how the account flow can be improved. We do not sell your personal data to marketing third parties. Where data is shared, it is with payment processors, fraud-prevention services, or where required by
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applicable law. Access to and use of this platform depends on local law and is available only where local law permits. You may request a copy of the data we hold on your account at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply standard encryption across account sessions and payment flows. Cookie settings, data-access requests and account security steps are all manageable from within your account. Below are the four areas that matter most to how your information is handled on pv99.

Cookies and Session Data

We use session cookies to keep you logged in across devices. You can clear or block cookies via your browser settings, though doing so may affect how your account loads on return visits.

Account Security

Passwords are stored in hashed form. Sensitive account changes — like updating your linked GrabPay or Boost wallet — trigger an OTP verification step to your registered number before changes are saved.

Data Retention

We keep your account data for as long as your account is active and for a period after closure, as required by applicable financial and legal obligations. You can request details of the specific retention period via support.

Requesting Changes

To update, correct or delete your personal data, contact support through live chat or your account message thread. We will verify your identity before processing any changes to your account record.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you have a question about how your data is stored, want to correct information on your account, or need to request deletion of your details, our support team is the direct path. Send your request through live chat on the site, drop us an email at the address listed in your account settings, or use the in-app message thread. We aim to respond to all privacy-related requests within a reasonable time and will confirm receipt when your message arrives.

Live Chat Open the chat widget from any page on pv99. State your account username and your privacy request — our team will pick it up and respond directly.

Email Support Send your data request or correction query to the support email shown in your account settings. Include your registered contact number for faster account matching.

In-App Message Logged-in accounts can submit a message thread from the account dashboard. This keeps your request linked to your account record from the moment you send it.

Privacy Questions We Get Asked Most

Below are the questions we hear most often about how your data is used on pv99. Each answer is specific to our platform and covers the account and payment context Malaysian users care about.

We collect your name, email, contact number, and your chosen payment method — Touch 'n Go eWallet, Boost, or GrabPay. Transaction history linked to those wallets is also stored for verification and fraud-prevention purposes.

We share data only with payment processors who handle your deposits and withdrawals, and with fraud-detection services. We do not sell your personal data to advertisers or unrelated third parties.

Send a data-access request through live chat or the in-app message thread on your account dashboard. We will verify your identity and provide the information within a reasonable timeframe.

Yes. Submit a deletion request via live chat or email support. We will process it after identity verification. Some data may be retained for the period required under applicable financial and legal obligations.

Cookies keep your account session active across devices and remember your preferences. You can manage or clear cookies in your browser settings, though removing them may affect login continuity on return visits.

Payment flows are encrypted end-to-end. Your wallet credentials are never stored directly on our servers — transactions are processed through the respective payment provider's own secure environment.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoMobile Slots Lobby AccountRegister

How pv99 Handles Your Personal Information

Data Handling, Cookies, Security and Retention

Cookies and Session Data

Account Security

Data Retention

Requesting Changes

How to Contact Us About Your Privacy

Privacy Questions We Get Asked Most

01 What personal data does pv99 collect when I open an account?

02 Does pv99 share my data with other companies?

03 How do I request a copy of the data pv99 holds on me?

04 Can I ask pv99 to delete my account data?

05 How does pv99 use cookies?

06 Is my payment data safe when I deposit through Touch 'n Go eWallet or Boost?

Privacy Policy

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